# Claude: Major incident: Elevated errors on platform.claude.com

**Summary:** Claude reported a major incident affecting usage data on the Console Usage and Rate limits pages and Admin API usage report, starting 2026-10-07 13:25 UTC and resolved 2026-10-13 18:00 UTC (6 days 4 h). Mitigations restored reporting, though recent usage could be delayed by about 30 minutes; core functionality and API requests were unaffected. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-10-07 13:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/sjkw7njwf0mt](https://stspg.io/sjkw7njwf0mt)
- [Company: Claude](https://rewindex.com/company/claude.md)
- Versions: before (none: first archived) → after incident\_version:6/978mjkgw6mh7@8a6fde24dac0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Elevated errors on platform.claude.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-07 13:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-13 18:00 UTC
```

**6. Added: Affected components**

```diff
+ Claude Console (platform.claude.com)
```

**7. Added: Update** (investigating) · 2026-10-07 13:25 UTC

```diff
+ We are investigating elevated errors affecting usage data on the platform.claude.com Usage page and the Admin API usage report. Core functionality is not affected. We will provide an update as soon as possible.
```

**8. Added: Update** (investigating) · 2026-10-07 16:36 UTC

```diff
+ We are continuing to work on elevated errors affecting usage data on the platform.claude.com Usage and Rate limits pages and the Admin API usage report. A mitigation for the Usage page and the Admin API usage report is rolling out; once it is in place, the most recent usage may take about 30 minutes to appear there. Core functionality is not affected.
```

**9. Added: Update** (identified) · 2026-10-07 17:28 UTC

```diff
+ We've identified the cause of errors loading usage data. The Admin API usage report has recovered, and fixes for the platform.claude.com Usage and Rate limits pages are in progress. The most recent 30 minutes of usage may be delayed. Core functionality is not affected.
```

**10. Added: Update** (monitoring) · 2026-10-07 21:44 UTC

```diff
+ We've mitigated the errors loading usage data on platform.claude.com and in the Admin API usage report. While we work on a full fix, the most recent ~30 minutes of usage may take longer to appear on the platform.claude.com. API requests are not affected, and we will provide additional updates here.
```

**11. Added: Update** (resolved) · 2026-10-13 18:00 UTC

```diff
+ This issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-07 13:25 UTC | Major incident: Elevated errors on platform.claude.com (this change) | degradation |

All Claude changes: [timeline](https://rewindex.com/company/claude/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2aaa21e2d77e73 · Markdown: https://rewindex.com/change/i2aaa21e2d77e73.md · JSON: https://rewindex.com/api/v1/changes/i2aaa21e2d77e73 · Generated 2026-10-18T02:28:15.255Z