Changes / Ably / ably.com website, blog and control API down

Ably: Major incident: ably.com website, blog and control API down

Summary

Ably reported a major outage of ably.com, its blog and control API, with the website returning 500 errors. The incident started and was marked resolved at 2023-10-06 15:31 UTC (recorded duration: 0 min), although updates describe deploying a change at 03:34 PM UTC and services returning at 03:36 PM UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: ably.com website, blog and control API down
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-10-06 15:31 UTC
AddedResolved time#5
Before: not present
After: 2023-10-06 15:31 UTC
AddedUpdateresolved#6
Before: not present
After: The Ably website is unavailable, responding with 500 errors. We are currently investigating. 6th Oct 03:34 PM We are deploying a change that we expect will resolve the issue. 6th Oct 03:36 PM The ably.com site, blog and control API are back up.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: ably.com website, blog and control API down (this change)
Ably reported a major outage of ably.com, its blog and control API, with the website returning 500 errors. The incident started and was marked resolved at 2023-10-06 15:31 UTC (recorded duration: 0 min), although updates describe deploying a change at 03:34 PM UTC and services returning at 03:36 PM UTC.
Major incident

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