# Ably: Major incident: ably.com website, blog and control API down

**Summary:** Ably reported a major outage of ably.com, its blog and control API, with the website returning 500 errors. The incident started and was marked resolved at 2023-10-06 15:31 UTC (recorded duration: 0 min), although updates describe deploying a change at 03:34 PM UTC and services returning at 03:36 PM UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-10-06 15:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/qms3d2h24lb9](https://stspg.io/qms3d2h24lb9)
- [Company: Ably](https://rewindex.com/company/ably.md)
- Versions: before (none: first archived) → after incident\_version:173/j2z0yv8gmyy8@a211817589fd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ ably.com website, blog and control API down
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-10-06 15:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-10-06 15:31 UTC
```

**6. Added: Update** (resolved) · 2023-10-06 15:31 UTC

```diff
+ The Ably website is unavailable, responding with 500 errors. We are currently investigating. 6th Oct 03:34 PM We are deploying a change that we expect will resolve the issue. 6th Oct 03:36 PM The ably.com site, blog and control API are back up.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-10-06 15:31 UTC | Major incident: ably.com website, blog and control API down (this change) | outage |

All Ably changes: [timeline](https://rewindex.com/company/ably/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i2563fce23a9ce1 · Markdown: https://rewindex.com/change/i2563fce23a9ce1.md · JSON: https://rewindex.com/api/v1/changes/i2563fce23a9ce1 · Generated 2026-10-18T02:55:18.458Z