Struck in red is what Auth0 removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
AddedTitle#1
Before: not present
After: Elevated Error Rates on Multiple Cloud Environments
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-01 15:50 UTC
AddedResolved time#5
Before: not present
After: 2026-09-01 16:01 UTC
AddedAffected components#6
Before: not present
After: EU-1 Authentication, EU-1 Machine to Machine, EU-2 Authentication, EU-2 Machine to Machine, UK-1 Authentication, UK-1 Machine to Machine, US-1 Authentication, US-1 Machine to Machine, US-3 Authentication, US-3 Machine to Machine, US-5 Authentication, US-5 Machine to Machine
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
AddedUpdateresolved#8
Before: not present
After: The Auth0 Engineering team has applied a fix for the issue. Error rates on affected environments are subsiding. Impacted customers should observe service restoration at this time. After monitoring the environment to ensure service stability, we're considering this incident resolved.
AddedUpdatepostmortem#9
Before: not present
After: A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-09-01_-_Elevated_Errors_On_Multiple_Public_and_Private_Cloud_Environments.pdf](https://cdn.auth0.com/website/2026-09-01_-_Elevated_Errors_On_Multiple_Public_and_Private_Cloud_Environments.pdf)
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.