# Auth0: Critical incident: Elevated Error Rates on Multiple Cloud Environments

> Critical incident: Elevated Error Rates on Multiple Cloud Environments. Detected 2026-11-04 by Rewindex: what changed on Auth0’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i1e14a00441ffb6
Last updated: 2026-11-04T09:08:37Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-01 15:50 UTC · Detected: 2026-11-04 09:08 UTC
- [Source: https://status.auth0.com/incidents/1kfdtvb4x0w2](https://status.auth0.com/incidents/1kfdtvb4x0w2)
- [Company: Auth0](https://rewindex.com/company/auth0.md)
- Versions: before (none: first archived) → after incident\_version:303/1kfdtvb4x0w2@2219adf21f08
- Change 1 of 1 for this incident

Incident page (full timeline): [Elevated Error Rates on Multiple Cloud Environments](https://rewindex.com/company/auth0/incidents/1kfdtvb4x0w2.md)
## What changed

**1. Added: Title**

```diff
+ Elevated Error Rates on Multiple Cloud Environments
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-01 15:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-01 16:01 UTC
```

**6. Added: Affected components**

```diff
+ EU-1 Authentication, EU-1 Machine to Machine, EU-2 Authentication, EU-2 Machine to Machine, UK-1 Authentication, UK-1 Machine to Machine, US-1 Authentication, US-1 Machine to Machine, US-3 Authentication, US-3 Machine to Machine, US-5 Authentication, US-5 Machine to Machine
```

**7. Added: Update** (investigating) · 2026-09-01 15:50 UTC

```diff
+ We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
```

**8. Added: Update** (resolved) · 2026-09-01 16:01 UTC

```diff
+ The Auth0 Engineering team has applied a fix for the issue. Error rates on affected environments are subsiding. Impacted customers should observe service restoration at this time. After monitoring the environment to ensure service stability, we're considering this incident resolved.
```

**9. Added: Update** (postmortem) · 2026-09-03 18:23 UTC

```diff
+ A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-09-01_-_Elevated_Errors_On_Multiple_Public_and_Private_Cloud_Environments.pdf](https://cdn.auth0.com/website/2026-09-01_-_Elevated_Errors_On_Multiple_Public_and_Private_Cloud_Environments.pdf)
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-01 15:50 UTC | Critical incident: Elevated Error Rates on Multiple Cloud Environments (this change) | outage |

All Auth0 changes: [timeline](https://rewindex.com/company/auth0/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Elevated Error Rates on Multiple Cloud Environments on Auth0’s status page, changed 2026-09-01 15:50 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i1e14a00441ffb6
- Citation: Auth0, “Critical incident: Elevated Error Rates on Multiple Cloud Environments” (2026-09-01 15:50 UTC). Archived by Rewindex: https://rewindex.com/change/i1e14a00441ffb6 (CC BY 4.0).
- Markdown link: `[Auth0: Critical incident: Elevated Error Rates on Multiple Cloud Environments (2026-09-01)](https://rewindex.com/change/i1e14a00441ffb6)`


---
Canonical: https://rewindex.com/change/i1e14a00441ffb6 · Markdown: https://rewindex.com/change/i1e14a00441ffb6.md · JSON: https://rewindex.com/api/v1/changes/i1e14a00441ffb6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:55:16.836Z