Changes / Mapbox / Uploads API jobs not processing

Mapbox: Major incident: Uploads API jobs not processing

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: degradation (model (Jev), 45%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Uploads API jobs not processing
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-11-10 00:23 UTC
AddedResolved time#5
Before: not present
After: 2023-11-10 02:18 UTC
AddedAffected components#6
Before: not present
After: API, Maps - API
AddedUpdateinvestigating#7
Before: not present
After: We are investigating reports of processing issues with the Uploads API.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdateidentified#9
Before: not present
After: We have resolved the issue for newly created uploads. We continue to work through the backlog of uploads that are still processing.
AddedUpdatemonitoring#10
Before: not present
After: We are seeing recovery and continue to process the backlog of jobs affected.
AddedUpdatemonitoring#11
Before: not present
After: We are continuing to monitor for any further issues.
AddedUpdateresolved#12
Before: not present
After: All operations have returned to normal, and the backlog of jobs has been cleared.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Uploads API jobs not processing (this change)Major incident

All Mapbox changes → · Mapbox profile · Markdown · JSON