Mapbox: Uploads API jobs not processing

Impact: majorStatus: resolvedStarted 2023-11-10 00:23 UTCResolved 2023-11-10 02:18 UTC (1.9 h)6 updatesSource: stspg.io

Summary

Mapbox reported a major Uploads API degradation: jobs were not processing from 2023-11-10 00:23 UTC until resolution at 2023-11-10 02:18 UTC, lasting 1 h 54 min. Newly created uploads were processing again by 01:02 UTC; at resolution, operations were normal and the backlog was cleared.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APIMaps - API

Timeline of updates

investigating2023-11-10 00:23 UTC
We are investigating reports of processing issues with the Uploads API.
identified2023-11-10 00:41 UTC
The issue has been identified and a fix is being implemented.
identified2023-11-10 01:02 UTC
We have resolved the issue for newly created uploads. We continue to work through the backlog of uploads that are still processing.
monitoring2023-11-10 01:43 UTC
We are seeing recovery and continue to process the backlog of jobs affected.
monitoring2023-11-10 02:18 UTC
We are continuing to monitor for any further issues.
resolved2023-11-10 02:18 UTC
All operations have returned to normal, and the backlog of jobs has been cleared.

Rewindex changes for this incident

Major incident: Uploads API jobs not processing 2023-11-10 00:23 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mapbox profile · Recent Mapbox incidents · Markdown · JSON