Changes / Travis CI / Builds are not triggering for travis-ci.com
Travis CI: Major incident: Builds are not triggering for travis-ci.com
Summary
Travis CI’s major outage prevented travis-ci.com Linux and Windows builds from triggering from 2020-09-24 09:12 UTC to 2020-09-24 10:14 UTC (1 h 1 min). The postmortem cited a Bitbucket implementation infinite loop involving suspended users or missing repository permissions, causing VCS instability and high memory usage; the fix checks the suspended flag.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Builds are not triggering for travis-ci.com
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After: major
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After: postmortem
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After: 2020-09-24 09:12 UTC
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After: 2020-09-24 10:14 UTC
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After: Builds Processing - Linux and Windows Builds, Linux and Windows Builds
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After: We are investigating the root cause behind why builds are not triggered for travis-ci.com
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After: The issue has been identified and a fix is being implemented.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
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After: We are extremely sorry about the outage on this incident and we would like to share some action that has been taken;
* Issue reported date: The issue has been reported on 24.09.2020 09:12 UTC.
* Issue: **Unstable VCS service, high memory usage**
* Reason: Issue in Bitbucket implementation, infinity loop when a user has been suspended or without permissions to the repository
* Solution: Check suspended flag before API calls, infinite loop retries removed.
* Fixed time: 24.09.2020 10:14 UTC
* Action required from users: None
* Issue status: Fixed
Thank you for your understanding.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Builds are not triggering for travis-ci.com (this change) Travis CI’s major outage prevented travis-ci.com Linux and Windows builds from triggering from 2020-09-24 09:12 UTC to 2020-09-24 10:14 UTC (1 h 1 min). The postmortem cited a Bitbucket implementation infinite loop involving suspended users or missing repository permissions, causing VCS instability and high memory usage; the fix checks the suspended flag. | Major incident |
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