# Travis CI: Major incident: Builds are not triggering for travis-ci.com

**Summary:** Travis CI’s major outage prevented travis-ci.com Linux and Windows builds from triggering from 2020-09-24 09:12 UTC to 2020-09-24 10:14 UTC (1 h 1 min). The postmortem cited a Bitbucket implementation infinite loop involving suspended users or missing repository permissions, causing VCS instability and high memory usage; the fix checks the suspended flag. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2020-09-24 09:12 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://stspg.io/tgswyl9pmfv9](http://stspg.io/tgswyl9pmfv9)
- [Company: Travis CI](https://rewindex.com/company/travis-ci.md)
- Versions: before (none: first archived) → after incident\_version:213/b6qspf0wg8y3@808d377b8ea3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Builds are not triggering for travis-ci.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2020-09-24 09:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2020-09-24 10:14 UTC
```

**6. Added: Affected components**

```diff
+ Builds Processing - Linux and Windows Builds, Linux and Windows Builds
```

**7. Added: Update** (investigating) · 2020-09-24 09:12 UTC

```diff
+ We are investigating the root cause behind why builds are not triggered for travis-ci.com
```

**8. Added: Update** (identified) · 2020-09-24 09:41 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2020-09-24 09:41 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2020-09-24 10:14 UTC

```diff
+ This incident has been resolved.
```

**11. Added: Update** (postmortem) · 2020-10-01 13:18 UTC

```diff
+ We are extremely sorry about the outage on this incident and we would like to share some action that has been taken; * Issue reported date: The issue has been reported on 24.09.2020 09:12 UTC. * Issue: **Unstable VCS service, high memory usage** * Reason: Issue in Bitbucket implementation, infinity loop when a user has been suspended or without permissions to the repository * Solution: Check suspended flag before API calls, infinite loop retries removed. * Fixed time: 24.09.2020 10:14 UTC * Action required from users: None * Issue status: Fixed Thank you for your understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2020-09-24 09:12 UTC | Major incident: Builds are not triggering for travis-ci.com (this change) | outage |

All Travis CI changes: [timeline](https://rewindex.com/company/travis-ci/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1a99f464d35e50 · Markdown: https://rewindex.com/change/i1a99f464d35e50.md · JSON: https://rewindex.com/api/v1/changes/i1a99f464d35e50 · Generated 2026-10-18T03:29:27.459Z