Changes / Pinecone / [Serverless][AWS][us-west-2] Unavailability for some read path operations for some indexes
Pinecone: Major incident: [Serverless][AWS][us-west-2] Unavailability for some read path operations for some indexes
Summary
Pinecone reported a major outage affecting some read-path operations for some Serverless indexes in AWS us-west-2, starting 2025-08-28 18:30 UTC and lasting 1 h 54 min. A fix was implemented by 2025-08-28 20:18 UTC, and the incident was resolved at 2025-08-28 20:25 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [Serverless][AWS][us-west-2] Unavailability for some read path operations for some indexes
Before: not present
After: major
Before: not present
After: resolved
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After: 2025-08-28 18:30 UTC
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After: 2025-08-28 20:25 UTC
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After: AWS us-west-2, Serverless Indexes - AWS us-west-2
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After: We are currently investigating this issue.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Serverless][AWS][us-west-2] Unavailability for some read path operations for some indexes (this change) Pinecone reported a major outage affecting some read-path operations for some Serverless indexes in AWS us-west-2, starting 2025-08-28 18:30 UTC and lasting 1 h 54 min. A fix was implemented by 2025-08-28 20:18 UTC, and the incident was resolved at 2025-08-28 20:25 UTC. | Major incident |