Changes / Monday.com / Investigating connectivity issues across accounts and devices
Monday.com: Critical incident: Investigating connectivity issues across accounts and devices
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Investigating connectivity issues across accounts and devices
Before: not present
After: critical
Before: not present
After: postmortem
Before: not present
After: 2026-02-16 14:10 UTC
Before: not present
After: 2026-02-16 14:49 UTC
Before: not present
After: Automations, Platform, US - Automations, US - Platform
Before: not present
After: We are currently investigating reports of connectivity and loading issues across the platform. Our team is working to resolve this promptly.
Before: not present
After: Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress
Before: not present
After: A fix has been implemented, and we are monitoring results to restore full system stability. Automations may still be delayed.
Before: not present
After: The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience
Before: not present
After: **What Happened:**
On February 16th \(09:04 AM EST\), our US customers experienced a 28-minute system downtime due to an application-level bug.
**What caused it:**
A recent code change in the billing subsystem responsible for updating account plans introduced an edge-case bug that dramatically increased platform load, which caused system downtime.
**How we responded:**
Our monitoring system promptly identified the issue, triggering an immediate response from our engineering team. By activating failover mechanisms, reverting the problematic code change, and blocking the affected endpoint, we restored normal service by 09:32 AM EST.
**What we're doing to prevent recurrence:**
To enhance system resilience, we are implementing database optimizations, additional guardrails, and limits to prevent load spikes on the platform. It also includes strengthening our error detection and recovery processes.
We sincerely apologize for any disruption this caused to your workflow.
Thank you for your understanding as we work to continuously improve our platform's reliability.
Your team at [monday.com](http://monday.com)
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Investigating connectivity issues across accounts and devices (this change) | Major incident |
All Monday.com changes → · Monday.com profile · Markdown · JSON