Struck in red is what Hightouch removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
AddedTitle#1
Before: not present
After: Google Sign-On Failures
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-06-25 15:56 UTC
AddedResolved time#5
Before: not present
After: 2026-06-25 15:56 UTC
AddedAffected components#6
Before: not present
After: Customer Studio, Intelligence, Reverse ETL, Web Application - Customer Studio, Web Application - Intelligence, Web Application - Reverse ETL
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an issue causing Google Sign-On (SSO) failures. We are actively investigating the issue and will provide an update as soon as more information becomes available.
AddedUpdatemonitoring#8
Before: not present
After: Google Sign-On has recovered across all regions. We have deployed a fix for the remaining issues affecting some syncs (such as BigQuery) and are continuing to monitor recovery.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved. There was no data loss. Impact was limited to Google-authenticated sources and destinations. Syncs that failed during this window will complete successfully on their next scheduled run. No action is required.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.