# Hightouch: Major incident: Google Sign-On Failures

> Major incident: Google Sign-On Failures. Detected 2026-11-04 by Rewindex: what changed on Hightouch’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i0ffafdb84e2e04
Last updated: 2026-11-04T08:33:46Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-25 15:56 UTC · Detected: 2026-11-04 08:33 UTC
- [Source: https://status.hightouch.io/incidents/0tpcycx91tfp](https://status.hightouch.io/incidents/0tpcycx91tfp)
- [Company: Hightouch](https://rewindex.com/company/hightouch.md)
- Versions: before (none: first archived) → after incident\_version:149/0tpcycx91tfp@30654670f76e
- Change 1 of 1 for this incident

Incident page (full timeline): [Google Sign-On Failures](https://rewindex.com/company/hightouch/incidents/0tpcycx91tfp.md)
## What changed

**1. Added: Title**

```diff
+ Google Sign-On Failures
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-25 15:56 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-25 15:56 UTC
```

**6. Added: Affected components**

```diff
+ Customer Studio, Intelligence, Reverse ETL, Web Application - Customer Studio, Web Application - Intelligence, Web Application - Reverse ETL
```

**7. Added: Update** (investigating) · 2026-06-25 15:08 UTC

```diff
+ We are currently investigating an issue causing Google Sign-On (SSO) failures. We are actively investigating the issue and will provide an update as soon as more information becomes available.
```

**8. Added: Update** (monitoring) · 2026-06-25 15:19 UTC

```diff
+ Google Sign-On has recovered across all regions. We have deployed a fix for the remaining issues affecting some syncs (such as BigQuery) and are continuing to monitor recovery.
```

**9. Added: Update** (resolved) · 2026-06-25 15:56 UTC

```diff
+ This incident has been resolved. There was no data loss. Impact was limited to Google-authenticated sources and destinations. Syncs that failed during this window will complete successfully on their next scheduled run. No action is required.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-25 15:56 UTC | Major incident: Google Sign-On Failures (this change) | outage |

All Hightouch changes: [timeline](https://rewindex.com/company/hightouch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Google Sign-On Failures on Hightouch’s status page, changed 2026-06-25 15:56 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i0ffafdb84e2e04
- Citation: Hightouch, “Major incident: Google Sign-On Failures” (2026-06-25 15:56 UTC). Archived by Rewindex: https://rewindex.com/change/i0ffafdb84e2e04 (CC BY 4.0).
- Markdown link: `[Hightouch: Major incident: Google Sign-On Failures (2026-06-25)](https://rewindex.com/change/i0ffafdb84e2e04)`


---
Canonical: https://rewindex.com/change/i0ffafdb84e2e04 · Markdown: https://rewindex.com/change/i0ffafdb84e2e04.md · JSON: https://rewindex.com/api/v1/changes/i0ffafdb84e2e04 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:57:59.558Z