Changes / ChatGPT / Issues with logins and signups
ChatGPT: Major incident: Issues with logins and signups
Summary
A major outage affected logins and account creation for ChatGPT and the API Platform, plus API Platform organization management and dashboard access; users already signed in may still have been able to use ChatGPT. It started at 2026-07-21 18:36 UTC and was resolved at 2026-07-21 19:00 UTC (23 min), with all affected API Platform functionality fully recovered.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: status.openai.com (opens in new tab)
What changed
Before: not present
After: Issues with logins and signups
Before: not present
After: major
Before: not present
After: resolved
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After: 2026-07-21 18:36 UTC
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After: 2026-07-21 19:00 UTC
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After: We are investigating issues affecting logins and account creation for ChatGPT and the API Platform. Users who are already signed in may still be able to use ChatGPT.
Before: not present
After: We are seeing recovery for API Platform login functionality. Account creation, organization management, and dashboard access remain affected. We are continuing to investigate.
Before: not present
After: The affected API Platform functionality has recovered, including login, account creation, organization management, and dashboard access. We are monitoring the recovery.
Before: not present
After: All affected API Platform functionality has now fully recovered.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issues with logins and signups (this change) A major outage affected logins and account creation for ChatGPT and the API Platform, plus API Platform organization management and dashboard access; users already signed in may still have been able to use ChatGPT. It started at 2026-07-21 18:36 UTC and was resolved at 2026-07-21 19:00 UTC (23 min), with all affected API Platform functionality fully recovered. | Major incident |