Changes / Xero / Global: Resolved – Platform stable, Post Incident Summary to follow
Xero: Major incident: Global: Resolved – Platform stable, Post Incident Summary to follow
Summary
Xero reported a major global outage causing errors for customers using the platform, affecting accounting, payroll, tax and mobile services. The incident started at 2026-05-07 02:20 UTC and was marked resolved at 2026-05-15 07:52 UTC; Xero reported implementing a fix and monitoring stability, with normal platform use restored.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Global: Resolved – Platform stable, Post Incident Summary to follow
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After: major
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After: postmortem
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After: 2026-05-07 02:20 UTC
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After: 2026-05-15 07:52 UTC
Before: not present
After: Asia - Regional Products - Tax Reporting - Singapore GST, AU Payroll, Australia - Regional Products - AU Payroll, Australia - Regional Products - Tax Reporting - BAS, TPAR, Bank Reconciliation, Canada - Regional Products - Tax Reporting - Canadian GST & HST, Contacts, Core Xero Products - Bank Reconciliation, Core Xero Products - Contacts, Core Xero Products - Expenses, Core Xero Products - Files, Core Xero Products - Fixed Assets, Core Xero Products - Invoicing, Bills & Quotes, Core Xero Products - Products and services, Core Xero Products - Projects, Core Xero Products - Reporting, Expenses, Files, Fixed Assets, Inventory Plus, Invoicing, Bills & Quotes, New Zealand - Regional Products - NZ Payroll, New Zealand - Regional Products - Tax Reporting - NZ GST, NZ Payroll, Products and services, Projects, Reporting, South Africa - Regional Products - Tax Reporting - SA VAT, Tax Reporting - BAS, TPAR, Tax Reporting - Canadian GST & HST, Tax Reporting - NZ GST, Tax Reporting - Sales Tax & 1099, Tax Reporting - SA VAT, Tax Reporting - Singapore GST, Tax Reporting - UK VAT & MTD, UK Payroll, United Kingdom - Regional Products - Tax Reporting - UK VAT & MTD, United Kingdom - Regional Products - UK Payroll, United States - Regional Products - Inventory Plus, United States - Regional Products - Tax Reporting - Sales Tax & 1099, Xero Accounting Mobile App, Xero Me, Xero Mobile Apps - Xero Accounting Mobile App, Xero Mobile Apps - Xero Me, Xero Mobile Apps - Xero Projects App, Xero Partner Hub, Xero Partner Products & Tools - Xero HQ, Xero Partner Products & Tools - Xero Practice Manager (XPM), Xero Partner Products & Tools - Xero Tax (AU), Xero Partner Products & Tools - Xero Tax (NZ), Xero Partner Products & Tools - Xero Tax (UK), Xero Platform and Settings, Xero Projects App, Xero Tax (AU), Xero Tax (NZ), Xero Tax (UK)
Before: not present
After: We are aware customers trying to use Xero are experiencing errors. Our team is investigating this with urgency.
Before: not present
After: Our team has implemented a fix and we are currently monitoring the results.
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After: We are aware that customers trying to navigate in Xero are experiencing an error. Our team is investigating this with urgency.
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After: We've implemented a fix and customers should now be able to log in to Xero. We're continuing to monitor the situation. We apologise for the inconvenience this disruption may have caused and genuinely appreciate your patience.
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After: We are continuing to monitor for any further issues.
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After: We apologise for the disruption this week. This is complex work and we are being deliberate to avoid further issues downstream. Improvements have been deployed overnight and we are continuing to monitor closely for any further issues. Thank you for your patience as we work through this fix.
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After: We are aware that customers trying to navigate in Xero are experiencing some errors. Our team is investigating this with urgency. We will provide further updates as soon as we have more information.
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After: We are continuing to investigate this issue.
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After: We're aware some customers are experiencing errors when logging in or navigating areas of Xero. This is not related to the recent platform issues which remain on track. The current issue relates to a third-party hardware incident that has impacted us. We are working closely with them to resolve this as soon as possible and will provide further updates as we have them. We apologise for the continued disruption.
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After: Our technical teams have implemented a fix following a third-party hardware issue with AWS that impacted our platform. Customers should now be able to use Xero without issue. We'll be closely monitoring performance over the next 48 hours and throughout next week.
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After: We're aware that a smaller section of customers are experiencing issues navigating Xero following the third-party hardware issue with AWS that impacted our platform. We're investigating this with urgency.
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After: Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on track. We appreciate your patience and will provide a further update if necessary.
Before: not present
After: We've resolved the issue experienced by a small section of customers when navigating Xero.
Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on track. We appreciate your patience and will provide a further update if necessary.
Before: not present
After: We are aware some customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency.
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After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue, and our teams are reporting some recovery of our systems.
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After: Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.
We apologise for any inconvenience this has caused and appreciate your patience during this time.
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After: We are aware some customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency.
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After: Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.
Before: not present
After: We are aware some customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency.
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After: Our team has resolved a recent outage our customers experienced from 11:02pm-11:07pm UTC. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.
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After: Xero continues to be stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on track. We appreciate your patience and will provide a further update if necessary.
Before: not present
After: We're aware of an outage affecting customers between 12:21 and 12:24 AM UTC. Xero is now stable and operating normally.
We're sorry for the disruption, particularly given the recent outages. Our engineering team is monitoring closely and will update this page if anything changes.
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After: Xero is now stable and all customers should be able to use the platform normally. We have not observed any further disruption since our last update and are confident the platform is operating as expected.
We sincerely apologise for the series of incidents over the past week and the impact this has had on your business. We know how much you rely on Xero, and we did not meet the standard you deserve.
Our engineering teams will continue to monitor the platform closely. We will publish a Post Incident Summary next week, outlining what happened, why, and the steps we are taking to prevent a recurrence.
Updated 5/06/2026 6:54am UTC: <a href="https://status.xero.com/incidents/w5hcvnz47lj7">Post Incident Summary</a>
now available.
Before: not present
After: # **Post Incident Summary: Xero platform outages \(6 May to 15 May 2026\)**
Between 6 and 15 May 2026, customers experienced a series of platform disruptions affecting login, navigation and some product areas. These stemmed from separate technical issues occurring across the period, each identified and resolved by our engineering teams. At no stage was personal data at risk, and there are no concerns relating to the security of the Xero platform. We apologise for the impact these caused.
## **What happened**
### **1. Database disruptions \(6 to 12 May\)**
Customers experienced a series of short, repeated disruptions linked to a core platform system responsible for user recognition and organisation access. These intermittent outages occurred sporadically on 6-7 May and 12 May, affecting login and platform navigation.
### **2. AWS infrastructure outage \(8 May\)**
A third-party AWS infrastructure incident caused degraded platform performance until traffic was redirected to healthy infrastructure in other locations.
1. Traffic routing incident \(11 May\)
An internal traffic routing issue stemming from a configuration issue that resulted in degraded performance in some products until service fully recovered.
## **How we responded**
* Around-the-clock engineering oversight to stabilise the platform and investigate root causes.
* 24/7 coverage of our customer facing teams to keep customers informed as issues occurred.
* Continuous updates to the[ Xero Status Page](http://status.xero.com) and customer-facing channels throughout each incident.
* For the AWS outage, shifting traffic away from impacted infrastructure drawing on learnings from the October 2025 outage.
* Engineering teams worked in parallel to deployed targeted fixes to minimise impact while investigating the root cause, particularly for the database incident.
* Direct communications to impacted customers, including through Partner channels.
## **What we’re doing next**
We’re continuing work to:
* Improve the stability and resilience of the systems behind the database disruptions.
* Enhance our release validation and database change controls
* Monitor platform performance closely and continue to improve the speed and clarity of our customer communications during incidents. Our approach is to provide specific information as it becomes available, and where details are still being investigated, to keep customers informed with timely high-level updates while we work towards a resolution
We're sorry for the disruption these incidents caused, and remain committed to improving the reliability of our platform and to communicating openly with customers when issues occur.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Global: Resolved – Platform stable, Post Incident Summary to follow (this change) Xero reported a major global outage causing errors for customers using the platform, affecting accounting, payroll, tax and mobile services. The incident started at 2026-05-07 02:20 UTC and was marked resolved at 2026-05-15 07:52 UTC; Xero reported implementing a fix and monitoring stability, with normal platform use restored. | Major incident |