Changes / Statsig / Elevated 5xx rate in EU Regions
Statsig: Major incident: Elevated 5xx rate in EU Regions
Summary
Statsig reported a major incident with elevated 5xx rates in EU regions, primarily affecting SDK initialization on Config Delivery API - Europe West 1 and Europe West 1. It started at 2025-09-02 18:44 UTC and was resolved at 2025-09-02 19:34 UTC, lasting 50 min; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Elevated 5xx rate in EU Regions
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-09-02 18:44 UTC
Before: not present
After: 2025-09-02 19:34 UTC
Before: not present
After: Config Delivery API - Europe West 1, Europe West 1
Before: not present
After: The team identified elevated 5xx rates in our EU regions starting at around 11:44AM PST, this primarily impacting SDK initialization. The issue was fully resolved by approximately 12:34 PM PST.
Mitigated: 09/02/2025 12:34:00 GMT-0700 (Pacific Daylight Time)
Before: not present
After: Resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Elevated 5xx rate in EU Regions (this change) Statsig reported a major incident with elevated 5xx rates in EU regions, primarily affecting SDK initialization on Config Delivery API - Europe West 1 and Europe West 1. It started at 2025-09-02 18:44 UTC and was resolved at 2025-09-02 19:34 UTC, lasting 50 min; no cause or specific fix was stated. | Major incident |