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Statsig: Elevated 5xx rate in EU Regions

Impact: majorStatus: resolvedStarted Resolved (50 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Statsig reported a major incident with elevated 5xx rates in EU regions, primarily affecting SDK initialization on Config Delivery API - Europe West 1 and Europe West 1. It started at 2025-09-02 18:44 UTC and was resolved at 2025-09-02 19:34 UTC, lasting 50 min; no cause or specific fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Config Delivery API - Europe West 1Europe West 1

Timeline of updates

  1. investigating

    The team identified elevated 5xx rates in our EU regions starting at around 11:44AM PST, this primarily impacting SDK initialization. The issue was fully resolved by approximately 12:34 PM PST. Mitigated: 09/02/2025 12:34:00 GMT-0700 (Pacific Daylight Time)

  2. resolved

    Resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Statsig profile · Recent Statsig incidents · Markdown · JSON