# Statsig: Elevated 5xx rate in EU Regions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-02 18:44 UTC · Resolved: 2025-09-02 19:34 UTC · Duration: 50 min
- Updates: 2 · Affected components: Config Delivery API - Europe West 1, Europe West 1
- [Vendor status page: https://stspg.io/b5983w5n5jcb](https://stspg.io/b5983w5n5jcb)
- [Company: Statsig](https://rewindex.com/company/statsig.md)

## Summary

Statsig reported a major incident with elevated 5xx rates in EU regions, primarily affecting SDK initialization on Config Delivery API - Europe West 1 and Europe West 1. It started at 2025-09-02 18:44 UTC and was resolved at 2025-09-02 19:34 UTC, lasting 50 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-02 18:44 UTC: The team identified elevated 5xx rates in our EU regions starting at around 11:44AM PST, this primarily impacting SDK initialization. The issue was fully resolved by approximately 12:34 PM PST. Mitigated: 09/02/2025 12:34:00 GMT-0700 (Pacific Daylight Time)
- **resolved** 2025-09-02 19:34 UTC: Resolved.

## Rewindex changes for this incident

- 2025-09-02 18:44 UTC: [Major incident: Elevated 5xx rate in EU Regions](https://rewindex.com/change/i00c9646ce8a5c5.md)


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Canonical: https://rewindex.com/company/statsig/incidents/w4tdmldsgqwq · Markdown: https://rewindex.com/company/statsig/incidents/w4tdmldsgqwq.md · JSON: https://rewindex.com/api/v1/companies/statsig/incidents/w4tdmldsgqwq · Generated 2026-10-18T09:41:21.262Z