Twilio removed the record of a resolved minor incident involving SMS delivery delays and failures to Zamtel subscribers in Zambia. It ran from 2026-10-10 07:03 UTC to 2026-10-10 13:22 UTC; Twilio reported recovery and confirmed normal delivery at resolution.
Machine-written from the diff below (Sol; type: incident edit). Check the diff before relying on it.
Struck in red is what Twilio removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
RemovedTitle#1
Before: SMS Delivery Delays and Failures from Twilio to Zamtel Zambia
After: removed
RemovedImpact#2
Before: minor
After: removed
RemovedStatus#3
Before: resolved
After: removed
RemovedStart time#4
Before: 2026-10-10 07:03 UTC
After: removed
RemovedResolved time#5
Before: 2026-10-10 13:22 UTC
After: removed
RemovedAffected components#6
Before: CARRIER NETWORK - SMS, Middle East & Africa, SMS, Middle East & Africa
After: removed
RemovedUpdateinvestigating#7
Before: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
After: removed
RemovedUpdateinvestigating#8
Before: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
After: removed
RemovedUpdateinvestigating#9
Before: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
After: removed
RemovedUpdatemonitoring#10
Before: We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
After: removed
RemovedUpdateresolved#11
Before: The incident has been resolved and SMS delivery from Twilio to Zamtel network subscribers in Zambia is operating normally.
SMS Delivery Delays and Failures from Twilio to Zamtel Zambiathis change
Twilio removed the record of a resolved minor incident involving SMS delivery delays and failures to Zamtel subscribers in Zambia. It ran from 2026-10-10 07:03 UTC to 2026-10-10 13:22 UTC; Twilio reported recovery and confirmed normal delivery at resolution.