# Twilio: Incident deleted: SMS Delivery Delays and Failures from Twilio to Zamtel Zambia

**Summary:** Twilio removed the record of a resolved minor incident involving SMS delivery delays and failures to Zamtel subscribers in Zambia. It ran from 2026-10-10 07:03 UTC to 2026-10-10 13:22 UTC; Twilio reported recovery and confirmed normal delivery at resolution. _(machine-written, sol)_
- Kind: Incident deleted · Label: Deleted by vendor (rule)
- Changed: 2026-10-18 22:43 UTC · Detected: 2026-10-18 22:43 UTC
- [Source: https://stspg.io/yy1trcl3ylhn](https://stspg.io/yy1trcl3ylhn)
- [Company: Twilio](https://rewindex.com/company/twilio.md)
- Versions: before incident\_version:125/psxknfmjrzt8@6792c3d3883a → after (deleted)
- Change 1 of 1 for this incident

Incident page (full timeline): [SMS Delivery Delays and Failures from Twilio to Zamtel Zambia](https://rewindex.com/company/twilio/incidents/psxknfmjrzt8.md)
## What changed

**1. Removed: Title**

```diff
- SMS Delivery Delays and Failures from Twilio to Zamtel Zambia
```

**2. Removed: Impact**

```diff
- minor
```

**3. Removed: Status**

```diff
- resolved
```

**4. Removed: Start time**

```diff
- 2026-10-10 07:03 UTC
```

**5. Removed: Resolved time**

```diff
- 2026-10-10 13:22 UTC
```

**6. Removed: Affected components**

```diff
- CARRIER NETWORK - SMS, Middle East & Africa, SMS, Middle East & Africa
```

**7. Removed: Update** (investigating) · 2026-10-10 07:03 UTC

```diff
- Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

**8. Removed: Update** (investigating) · 2026-10-10 08:03 UTC

```diff
- Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
```

**9. Removed: Update** (investigating) · 2026-10-10 10:04 UTC

```diff
- Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
```

**10. Removed: Update** (monitoring) · 2026-10-10 11:19 UTC

```diff
- We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

**11. Removed: Update** (resolved) · 2026-10-10 13:22 UTC

```diff
- The incident has been resolved and SMS delivery from Twilio to Zamtel network subscribers in Zambia is operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-18 22:43 UTC | Incident deleted: SMS Delivery Delays and Failures from Twilio to Zamtel Zambia (this change) | Deleted by vendor |

All Twilio changes: [timeline](https://rewindex.com/company/twilio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/de34ad42f6671d5 · Markdown: https://rewindex.com/change/de34ad42f6671d5.md · JSON: https://rewindex.com/api/v1/changes/de34ad42f6671d5 · Generated 2026-10-19T23:33:52.990Z