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ChangesSendGridVoice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers

SendGrid: Incident deleted: Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers

Incident deletedDeleted by vendor (rule)Changed stspg.io (opens in new tab)
Summary

The incident record was deleted. It reported minor voice call failures from network subscribers to a subset of Twilio South Africa Phone Numbers, starting at 2026-10-10 06:00 UTC and resolved at 2026-10-10 13:24 UTC, when calls were operating normally; no cause or fix was stated.

Machine-written from the diff below (Sol; type: incident edit). Check the diff before relying on it.

Incident page: the full timeline of updates

What changed

Struck in red is what SendGrid removed; blue is what they added. Muted text is unchanged context.

RemovedTitle#1
Before: Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers
After: removed
RemovedImpact#2
Before: minor
After: removed
RemovedStatus#3
Before: resolved
After: removed
RemovedStart time#4
Before: 2026-10-10 06:00 UTC
After: removed
RemovedResolved time#5
Before: 2026-10-10 13:24 UTC
After: removed
RemovedAffected components#6
Before: CARRIER NETWORK - Voice, Middle East & Africa, Voice, Middle East & Africa
After: removed
RemovedUpdateinvestigating#7
Before: Twilio customers may be experiencing voice call failures from network subscribers in South Africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
After: removed
RemovedUpdateinvestigating#8
Before: Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio South Africa Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
After: removed
RemovedUpdatemonitoring#9
Before: We have observed a recovery in voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
After: removed
RemovedUpdatemonitoring#10
Before: We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
After: removed
RemovedUpdatemonitoring#11
Before: We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
After: removed
RemovedUpdateresolved#12
Before: The incident has been resolved and voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers are operating normally.
After: removed

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History of this incident

TodayMonday, October 19Mon, Oct 19

1 rewrite

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