# SendGrid: Incident deleted: Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers

**Summary:** The incident record was deleted. It reported minor voice call failures from network subscribers to a subset of Twilio South Africa Phone Numbers, starting at 2026-10-10 06:00 UTC and resolved at 2026-10-10 13:24 UTC, when calls were operating normally; no cause or fix was stated. _(machine-written, sol)_
- Kind: Incident deleted · Label: Deleted by vendor (rule)
- Changed: 2026-10-19 02:43 UTC · Detected: 2026-10-19 02:43 UTC
- [Source: https://stspg.io/9q1hjx6c6q8p](https://stspg.io/9q1hjx6c6q8p)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/qnrz2zx9l60y@fbfaecacfeb9 → after (deleted)
- Change 1 of 1 for this incident

Incident page (full timeline): [Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers](https://rewindex.com/company/sendgrid/incidents/qnrz2zx9l60y.md)
## What changed

**1. Removed: Title**

```diff
- Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers
```

**2. Removed: Impact**

```diff
- minor
```

**3. Removed: Status**

```diff
- resolved
```

**4. Removed: Start time**

```diff
- 2026-10-10 06:00 UTC
```

**5. Removed: Resolved time**

```diff
- 2026-10-10 13:24 UTC
```

**6. Removed: Affected components**

```diff
- CARRIER NETWORK - Voice, Middle East & Africa, Voice, Middle East & Africa
```

**7. Removed: Update** (investigating) · 2026-10-10 06:00 UTC

```diff
- Twilio customers may be experiencing voice call failures from network subscribers in South Africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
```

**8. Removed: Update** (investigating) · 2026-10-10 07:02 UTC

```diff
- Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio South Africa Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
```

**9. Removed: Update** (monitoring) · 2026-10-10 09:09 UTC

```diff
- We have observed a recovery in voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

**10. Removed: Update** (monitoring) · 2026-10-10 11:16 UTC

```diff
- We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
```

**11. Removed: Update** (monitoring) · 2026-10-10 13:22 UTC

```diff
- We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
```

**12. Removed: Update** (resolved) · 2026-10-10 13:24 UTC

```diff
- The incident has been resolved and voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers are operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-19 02:43 UTC | Incident deleted: Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers (this change) | Deleted by vendor |

All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/dbfa846a8c85e4f · Markdown: https://rewindex.com/change/dbfa846a8c85e4f.md · JSON: https://rewindex.com/api/v1/changes/dbfa846a8c85e4f · Generated 2026-10-19T23:33:48.766Z