Before: Scheduled Infrastructure Maintenance
We will be performing two scheduled maintenance windows as part of our planned infrastructure maintenance.
During these windows, the following services may be temporarily affected:
Services potentially affected:
- Fraud Defender: Traffic rules, burst protection, account takedown, custom fraud alerts, Alert Manager, and DNO Checker.
- SMS / Messages API: Messaging settings, messaging opt-out, adaptive traffic control, MT routing, and email channel.
- Account notifications: Notification delivery via email, webhook, or SNS, including Video Recording Upload Failure alerts and Video Add-on Activation confirmations.
- Vonage Network APIs (VNA): Routing configuration, Identity Insights allowlists, and feature flags.
- Account & application settings: Account configuration and subaccount management.
Maintenance Window 1
Monday, 16 November 2026 | 05:00–05:30 UTC
An interruption of approximately 15 seconds is expected.
Attempts to update settings for the services listed above may fail during this window.
Notification delivery and read operations are not expected to be affected.
Maintenance Window 2
Monday, 23 November 2026 | 05:00–05:30 UTC
An interruption of approximately 1 minute is expected.
Attempts to update settings for the services listed above may fail during this window.
You may also experience brief errors when reading your current settings.
Notification delivery may be temporarily delayed.
What you need to know
Normal service will resume automatically after each maintenance window.
No action is required on your side.
If you have any questions or need assistance, please contact our support team at support@api.vonage.com.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.