ChangesSalesforceService Disruption: Marketing Cloud Core Service
Salesforce: Incident deleted: Service Disruption: Marketing Cloud Core Service
Salesforce removed the record of a resolved major Marketing Cloud Core Service disruption affecting service availability across 4 instances. The incident started at 2026-09-15 03:04 UTC and was resolved at 2026-09-15 03:19 UTC. Salesforce stated that restarting the affected database restored normal performance for all affected services.
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Incident page: the full timeline of updates
What changed
Struck in red is what Salesforce removed; blue is what they added. Muted text is unchanged context.
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History of this incident
TodayMonday, October 19Mon, Oct 19
1 rewrite
- Deleted by SalesforceDeleted by the vendor
Service Disruption: Marketing Cloud Core Servicethis changeSalesforce removed the record of a resolved major Marketing Cloud Core Service disruption affecting service availability across 4 instances. The incident started at 2026-09-15 03:04 UTC and was resolved at 2026-09-15 03:19 UTC. Salesforce stated that restarting the affected database restored normal performance for all affected services.
Tuesday, September 15
1 incident change
- OutageMajor incident
Service Disruption: Marketing Cloud Core Service
Salesforce reported a critical Marketing Cloud Core Service disruption affecting service availability across 4 instances, starting at 2026-09-15 03:04 UTC and resolved at 2026-09-15 03:19 UTC (15 min). Restarting the affected database restored normal performance for all affected services; the underlying cause remained under investigation.