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WorkOS: Elevated Authkit SSO Errors

Impact: majorStatus: resolvedStarted Resolved (1.9 h)7 updatesSource: stspg.io (opens in new tab)
Summary

WorkOS reported a major AuthKit SSO incident causing elevated errors and sign-on redirect loops for a small subset of customers; standalone SSO was unaffected. It started at 2026-07-31 16:12 UTC and resolved at 2026-07-31 18:06 UTC, lasting 1 h 53 min. A fix was deployed at 17:10 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AuthKitCore Services - AuthKitCore Services - SSOSSO

Timeline of updates

  1. investigating

    We're investigating an increase in Single Sign-On errors. We will share an update as soon as possible.

  2. investigating

    It appears some users may be experiencing a redirect loop during sign-on, we are narrowing in on a cause

  3. investigating

    We have identifed an issue causing a small subset of Authkit SSO customers to experience errors during sign-on. A fix is being prepared.

  4. investigating

    The issue affects a small set of customers using Authkit SSO. The standalone SSO API remains unaffected, we have corrected that here on the status page

  5. investigating

    We have identified the issue and are deploying a fix. AuthKit SSO sign-on remains partially degraded for a small subset of customers; standalone SSO continues to be unaffected. We'll share another update once the fix has fully rolled out.

  6. monitoring

    The fix has deployed, we are monitoring systems to verify the impact is fully mitigated

  7. resolved

    The issue has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). WorkOS profile · Recent WorkOS incidents · Markdown · JSON