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WorkOS: Increased 429 Errors on /directory_users endpoint

Impact: minorStatus: resolvedStarted Resolved (2.3 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Core Services - Directory SyncDirectory Sync

Timeline of updates

  1. investigating

    We’re currently investigating an elevated rate of HTTP 429 (Too Many Requests) responses impacting the /directory_users endpoint. Mitigations are in progress, and we’ll provide an update shortly.

  2. monitoring

    We’ve deployed a fix and are seeing early signs of recovery, with 429 error rates beginning to decline. We’re continuing to monitor closely to ensure the endpoint fully stabilizes and will provide further updates as needed.

  3. resolved

    The issue has been resolved. 429 error rates have returned to normal levels for the affected endpoint.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). WorkOS profile · Recent WorkOS incidents · Markdown · JSON