# WorkOS: Increased 429 Errors on /directory_users endpoint

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-16 20:54 UTC · Resolved: 2026-04-16 23:10 UTC · Duration: 2.3 h
- Updates: 3 · Affected components: Core Services - Directory Sync, Directory Sync
- [Vendor status page: https://stspg.io/sjpy77myxhx4](https://stspg.io/sjpy77myxhx4)
- [Company: WorkOS](https://rewindex.com/company/workos.md)

## Timeline of updates

- **investigating** 2026-04-16 20:54 UTC: We’re currently investigating an elevated rate of HTTP 429 (Too Many Requests) responses impacting the /directory\_users endpoint. Mitigations are in progress, and we’ll provide an update shortly.
- **monitoring** 2026-04-16 20:59 UTC: We’ve deployed a fix and are seeing early signs of recovery, with 429 error rates beginning to decline. We’re continuing to monitor closely to ensure the endpoint fully stabilizes and will provide further updates as needed.
- **resolved** 2026-04-16 23:10 UTC: The issue has been resolved. 429 error rates have returned to normal levels for the affected endpoint.


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Canonical: https://rewindex.com/company/workos/incidents/4c245mymkn7y · Markdown: https://rewindex.com/company/workos/incidents/4c245mymkn7y.md · JSON: https://rewindex.com/api/v1/companies/workos/incidents/4c245mymkn7y · Generated 2026-10-18T09:43:02.360Z