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Wix: RESOLVED: Live Sites Not Loading For Some of Sky Broadband Users In UK

Impact: minorStatus: resolvedStarted Resolved (3.4 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Site LoadingSite Loading - Site Loading

Timeline of updates

  1. identified

    We've received reports that some users on Sky Broadband in UK are having trouble loading Wix sites. The issue appears to be with the internet service provider itself, not with Wix. While we investigate, we recommend contacting Sky's support team directly for assistance. You can also try switching to a different internet connection, such as your mobile phone's data, to access your site.

  2. identified

    We are continuing to investigate on our side. In the meantime, please make sure to contact Sky's support team directly for assistance.

  3. monitoring

    We stopped receiving complaints regarding this matter. In case you are still experiencing the issue, please reach out to Sky's support team directly for assistance.

  4. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Wix profile · Recent Wix incidents · Markdown · JSON