# Wix: RESOLVED: Live Sites Not Loading For Some of Sky Broadband Users In UK

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-15 12:19 UTC · Resolved: 2025-09-15 15:41 UTC · Duration: 3.4 h
- Updates: 4 · Affected components: Site Loading, Site Loading - Site Loading
- [Vendor status page: https://stspg.io/yvvcr4vlpt8n](https://stspg.io/yvvcr4vlpt8n)
- [Company: Wix](https://rewindex.com/company/wix.md)

## Timeline of updates

- **identified** 2025-09-15 12:19 UTC: We've received reports that some users on Sky Broadband in UK are having trouble loading Wix sites. The issue appears to be with the internet service provider itself, not with Wix. While we investigate, we recommend contacting Sky's support team directly for assistance. You can also try switching to a different internet connection, such as your mobile phone's data, to access your site.
- **identified** 2025-09-15 12:25 UTC: We are continuing to investigate on our side. In the meantime, please make sure to contact Sky's support team directly for assistance.
- **monitoring** 2025-09-15 15:25 UTC: We stopped receiving complaints regarding this matter. In case you are still experiencing the issue, please reach out to Sky's support team directly for assistance.
- **resolved** 2025-09-15 15:41 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/wix/incidents/4sjm8phm07tq · Markdown: https://rewindex.com/company/wix/incidents/4sjm8phm07tq.md · JSON: https://rewindex.com/api/v1/companies/wix/incidents/4sjm8phm07tq · Generated 2026-10-18T09:40:41.781Z