rewindex

CompaniesWebflowIncidents

Webflow: [RESOLVED] Reports of issues completing payments on some new plan purchases

MinorStatus: resolvedStarted Resolved (57 min)3 updatesstspg.io (opens in new tab)

Affected components: Dashboard

Timeline of updates

  1. investigating

    We’re currently investigating reports that some customers are unable to complete payments with a “Failed to create subscription” error.  Our team is actively investigating the issue and working to identify the root cause and will share another update as soon as we have more information. We appreciate your patience while we work to resolve this.

  2. monitoring

    We have identified that the issue is arising with an upstream provider, and are now seeing recovery. As a result, all new plan purchases should work as expected. We are continuing to closely monitor the situation.

  3. resolved

    Between 12:30 UTC and 13:45 UTC, some customers were unable to complete plan purchases due to an issue with an upstream provider. Our upstream provider has identified the root cause and confirmed recovery. As a result, new plan purchases are now working as expected. We sincerely appreciate your patience and understanding as we worked to resolve this issue.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Webflow, started 2026-02-18 13:50 UTC, resolved after 57 min, 3 update(s).

Title
[RESOLVED] Reports of issues completing payments on some new plan purchases
Vendor
Webflow
Date
URL
https://rewindex.com/company/webflow/incidents/rf6jf7hl9l6w

Webflow profileRecent Webflow incidentsAll outages on February 18, 2026Webflow in February 2026MarkdownJSON