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Vonage: Norway Voice - Degradation towards all network affecting Long Virtual Numbers

MinorStatus: identifiededitedStarted Not resolved10 updatesvonageapi.statuspage.io (opens in new tab)

Affected components: Global Connectivity - Voice EuropeVoice Europe

Timeline of updates

  1. investigating

    Please be informed that there was service degradation for outbound calls towards all network affecting Norway long virtual numbers.
    The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
    If you have any questions, please contact api.support.vonage.com

  2. investigating

    Please be informed that we have identified the root cause of the problem, and our team are working directly with the suppliers and carriers to resolve it as soon as possible.
    We will be sending another update as soon as we make more progress or further information on the resolution.
    If you have any questions, please contact api.support.vonage.com

  3. identified

    Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.
    We will be sending another update as soon as we make more progress or have further information on the final resolution.
    If you have any questions, please contact api.support.vonage.com

  4. identified

    Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.
    We will be sending another update as soon as we make more progress or have further information on the final resolution.
    If you have any questions, please contact api.support.vonage.com

  5. identified

    Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.
    We will be sending another update as soon as we make more progress or have further information on the final resolution.
    If you have any questions, please contact api.support.vonage.com

  6. identified

    Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.
    We will be sending another update as soon as we make more progress or have further information on the final resolution.
    If you have any questions, please contact api.support.vonage.com

  7. identified

    Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.
    We will be sending another update as soon as we make more progress or have further information on the final resolution.
    If you have any questions, please contact api.support.vonage.com

  8. identified

    Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.
    Inbound calls have recovered, and we will continue working closely with our supplier to address the degradation on outbound calls.
    We will be sending another update as soon as we make more progress or have further information on the final resolution.
    If you have any questions, please contact api.support.vonage.com

  9. identified

    Please be informed that we have identified the root cause of the problem, and our teams are working directly with the suppliers and carriers to resolve it as soon as possible.
    Inbound calls have recovered, and we will continue working closely with our supplier to address the degradation on outbound calls.
    We will be sending another update as soon as we make more progress or have further information on the final resolution.
    If you have any questions, please contact api.support.vonage.com

  10. identifiedEdited

    We have worked with our carrier partner to identify workaround measures for the degradation impacting voice calls towards all networks affecting a subset of Vonage Norway Long Virtual Numbers (LVNs).
    While we work toward a permanent resolution for Sweden and Norway, a workaround is available right now: simply use an alternative international number when placing calls to these destinations. We encourage all impacted customers to implement this as soon as possible.
    If you have any questions or require further assistance, please do not hesitate to contact https://api.support.vonage.com (opens in new tab).
    We apologize for any inconvenience caused and thank you for your patience and understanding throughout this incident.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on vonageapi.statuspage.io (opens in new tab).

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