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Vonage: USA SMS - Delivery degradation affecting SMS messages sent towards Verizon network

Affected components: Global Connectivity - SMS North AmericaSMS North America

Timeline of updates

1. investigating2026-10-08 20:07 UTC

   We have been notified by our suppliers about SMS degradation to the Verizon network. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring2026-10-09 00:30 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring2026-10-09 00:30 UTC

   We are continuing to monitor for any further issues.

4. resolved2026-10-09 02:47 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Vonage profile · Recent Vonage incidents · Markdown · JSON