# Vonage: USA SMS - Delivery degradation affecting SMS messages sent towards Verizon network

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-08 20:07 UTC · Resolved: 2026-10-09 02:47 UTC · Duration: 6.7 h
- Updates: 4 · Affected components: Global Connectivity - SMS North America, SMS North America
- [Vendor status page: https://stspg.io/jcf517zdz584](https://stspg.io/jcf517zdz584)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-10-08 20:07 UTC: We have been notified by our suppliers about SMS degradation to the Verizon network. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- **monitoring** 2026-10-09 00:30 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-10-09 00:30 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-10-09 02:47 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/vonage/incidents/zcbqqkzttdnp · Markdown: https://rewindex.com/company/vonage/incidents/zcbqqkzttdnp.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/zcbqqkzttdnp · Generated 2026-10-18T10:42:07.547Z