Companies / Vonage / incidents

Vonage: Vonage Voice Product Issues

Affected components: Voice APIVoice - Voice APILegacy TTSVoice - Legacy TTSSIP TrunkingVoice - SIP Trunking

Timeline of updates

1. investigating2026-10-13 16:35 UTC

   We are aware of issues that may be impacting Voice products in the US East data center. We are working to resolve the issue as soon as possible. We’ll provide updates along the way. Thank you for your patience and understanding. If you have any questions, please contact api.support@vonage.com.

2. investigating2026-10-13 16:36 UTC

   At this time, we suggest moving voice traffic to the US West Data Center.

3. investigating2026-10-13 16:40 UTC

   We are continuing to investigate this issue.

4. monitoring2026-10-13 18:34 UTC

   We have identified an issue impacting Voice API services in the US East data center. A configuration change applied earlier today has been rolled back across all regions, and traffic has been restored to the US East data center at 17:30 UTC. Our engineering team is actively monitoring the environment to confirm full service restoration. We will provide a further update within 2 hours or sooner if there is a significant change in status. Thank you for your patience and understanding. If you have any questions, please contact api.support@vonage.com.

5. resolved2026-10-13 20:01 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Vonage profile · Recent Vonage incidents · Markdown · JSON