# Vonage: Vonage Voice Product Issues

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-10-13 16:35 UTC · Resolved: 2026-10-13 20:01 UTC · Duration: 3.4 h
- Updates: 5 · Affected components: Voice API, Voice - Voice API, Legacy TTS, Voice - Legacy TTS, SIP Trunking, Voice - SIP Trunking
- [Vendor status page: https://stspg.io/xch34xchxt1s](https://stspg.io/xch34xchxt1s)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-10-13 16:35 UTC: We are aware of issues that may be impacting Voice products in the US East data center. We are working to resolve the issue as soon as possible. We’ll provide updates along the way. Thank you for your patience and understanding. If you have any questions, please contact api.support@vonage.com.
- **investigating** 2026-10-13 16:36 UTC: At this time, we suggest moving voice traffic to the US West Data Center.
- **investigating** 2026-10-13 16:40 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-10-13 18:34 UTC: We have identified an issue impacting Voice API services in the US East data center. A configuration change applied earlier today has been rolled back across all regions, and traffic has been restored to the US East data center at 17:30 UTC. Our engineering team is actively monitoring the environment to confirm full service restoration. We will provide a further update within 2 hours or sooner if there is a significant change in status. Thank you for your patience and understanding. If you have any questions, please contact api.support@vonage.com.
- **resolved** 2026-10-13 20:01 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/vonage/incidents/lrxdc0wj5kql · Markdown: https://rewindex.com/company/vonage/incidents/lrxdc0wj5kql.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/lrxdc0wj5kql · Generated 2026-10-18T13:31:57.919Z