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Vonage: Mexico SMS - Delivery degradation towards Altan MX Network

Affected components: Global Connectivity - SMS Latin AmericaSMS Latin America

Timeline of updates

1. investigating2026-10-14 13:24 UTC

   Please be advised that we are observing SMS delivery degradation towards network Altan MX in Mexico. We are working towards resolution of the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. monitoring2026-10-15 08:15 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved2026-10-15 08:52 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Vonage profile · Recent Vonage incidents · Markdown · JSON