# Vonage: Mexico SMS - Delivery degradation towards Altan MX Network

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-14 13:24 UTC · Resolved: 2026-10-15 08:52 UTC · Duration: 19 h
- Updates: 3 · Affected components: Global Connectivity - SMS Latin America, SMS Latin America
- [Vendor status page: https://stspg.io/yhx37xpz2702](https://stspg.io/yhx37xpz2702)
- [Company: Vonage](https://rewindex.com/company/vonage.md)

## Timeline of updates

- **investigating** 2026-10-14 13:24 UTC: Please be advised that we are observing SMS delivery degradation towards network Altan MX in Mexico. We are working towards resolution of the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- **monitoring** 2026-10-15 08:15 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-10-15 08:52 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/vonage/incidents/0b8qz8bllqh8 · Markdown: https://rewindex.com/company/vonage/incidents/0b8qz8bllqh8.md · JSON: https://rewindex.com/api/v1/companies/vonage/incidents/0b8qz8bllqh8 · Generated 2026-10-18T12:41:38.694Z