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Unbounce: Stats tracking issue on some WordPress domains

Affected components: Web Application (app.unbounce.com)

Timeline of updates

1. investigating2023-10-24 20:22 UTC

   Our developers are currently investigating a stats tracking issue impacting some WordPress domains. Stats for pages on these domains are not being updated on page overviews.

2. identified2023-10-24 21:16 UTC

   The developers confirmed the tracking issues are related to WordPress server configurations that are incompatible with the Unbounce plugin. For more details about incompatibility, see https://documentation.unbounce.com/hc/en-us/articles/360000393623-Troubleshooting-WordPress-Plugin-Technical-Issues.

3. resolved2023-10-24 21:25 UTC

   This incident has been resolved.

4. postmortem2023-10-30 20:30 UTC

   We identified the reason that stats were not tracking was that the tracker script was unable to be loaded \(404 response\) through some WordPress hosting providers. On Oct 26, we rolled back the change to our stat tracking that introduced the use of that tracker script, which resolved the stats tracking issue for affected WordPress domains. We’re currently investigating which exact WordPress configurations were unable to load the tracker script so we can redeploy the change in the future.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Unbounce profile · Recent Unbounce incidents · Markdown · JSON