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Typeform: Typeform Platform - Users are unable to load forms

Impact: majorStatus: resolvedStarted Resolved (38 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Typeform reported a major outage affecting users opening or loading forms, starting 2024-06-25 11:45 UTC and resolved at 2024-06-25 12:23 UTC, lasting 37 min. A fix was implemented; Typeform said it would investigate the cause and prevention.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Forms / Renderer - Open/Load formsOpen/Load forms

Timeline of updates

  1. identified

    We have identified errors impacting our platform. Users opening/loading forms may be impacted. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 774693 | TU-15059

  2. identified

    We are working on resolving the errors impacting our Platform with high priority. We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.

  3. resolved

    We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Typeform profile · Recent Typeform incidents · Markdown · JSON