Companies/Twingate/Incidents

Twingate: Issue in us-east4 region

Affected components: AuthorizationController - Connection AuthorizationAdmin ConsoleAdmin Console - Admin Web InterfaceAdmin APIPublic APIAuthentication - EnterpriseController - User AuthenticationConnector HeartbeatController - Controller

Timeline of updates

1. monitoring2023-04-25 15:57 UTC

   Our cloud provider is having a networking issue in us-east4 region that caused 500 errors for our customers hitting that region. Due to retry logic in our service, this shouldn't have caused issues for our customers. We diverted traffic to other regions and no traffic is handled in that problematic region any more. We are working with our cloud provider to make sure the problem is completely resolved before we re-enable traffic for that region.

2. resolved2023-04-25 17:14 UTC

   Our cloud provider has announced that the issue with us-east4 region has been resolved. We will be monitoring a little bit more before re-enabling traffic on that region.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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