Twilio: Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers

Impact: minorStatus: resolvedStarted 2026-10-10 06:00 UTCResolved 2026-10-10 13:24 UTC (7.4 h)6 updatesSource: stspg.io

Affected components: CARRIER NETWORK - Voice, Middle East & AfricaVoice, Middle East & Africa

Timeline of updates

investigating2026-10-10 06:00 UTC
Twilio customers may be experiencing voice call failures from network subscribers in South Africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating2026-10-10 07:02 UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio South Africa Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring2026-10-10 09:09 UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring2026-10-10 11:16 UTC
We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring2026-10-10 13:22 UTC
We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
resolved2026-10-10 13:24 UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers are operating normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Twilio profile · Recent Twilio incidents · Markdown · JSON