# Twilio: Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-10 06:00 UTC · Resolved: 2026-10-10 13:24 UTC · Duration: 7.4 h
- Updates: 6 · Affected components: CARRIER NETWORK - Voice, Middle East & Africa, Voice, Middle East & Africa
- [Vendor status page: https://stspg.io/9q1hjx6c6q8p](https://stspg.io/9q1hjx6c6q8p)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-10 06:00 UTC: Twilio customers may be experiencing voice call failures from network subscribers in South Africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-10 07:02 UTC: Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio South Africa Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-10 09:09 UTC: We have observed a recovery in voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-10 11:16 UTC: We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-10 13:22 UTC: We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-10 13:24 UTC: The incident has been resolved and voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers are operating normally.


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Canonical: https://rewindex.com/company/twilio/incidents/qnrz2zx9l60y · Markdown: https://rewindex.com/company/twilio/incidents/qnrz2zx9l60y.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/qnrz2zx9l60y · Generated 2026-10-18T11:46:21.423Z