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Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia

Affected components: CARRIER NETWORK - SMS, Latin AmericaSMS, Latin America

Timeline of updates

1. investigating2026-10-16 21:13 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified2026-10-16 21:27 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified2026-10-16 22:38 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring2026-10-16 23:42 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring2026-10-17 01:47 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved2026-10-17 03:59 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to affected networks in Colombia is operating normally.

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