# Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-16 21:13 UTC · Resolved: 2026-10-17 03:59 UTC · Duration: 6.8 h
- Updates: 6 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://stspg.io/6d7x31tdbjt9](https://stspg.io/6d7x31tdbjt9)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-16 21:13 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-16 21:27 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-16 22:38 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-16 23:42 UTC: We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-17 01:47 UTC: We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **resolved** 2026-10-17 03:59 UTC: The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to affected networks in Colombia is operating normally.


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Canonical: https://rewindex.com/company/twilio/incidents/l296g0s6bz6r · Markdown: https://rewindex.com/company/twilio/incidents/l296g0s6bz6r.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/l296g0s6bz6r · Generated 2026-10-18T10:41:23.091Z