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Twilio: SMS Delivery Failures from France to a Subset of Twilio Short Codes

Impact: minorStatus: resolvedStarted Resolved (3.7 h)5 updatesSource: stspg.io (opens in new tab)

Affected components: CARRIER NETWORK - SMS, EuropeSMS, Europe

Timeline of updates

  1. investigating

    Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified

    Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring

    We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring

    We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  5. resolved

    The incident has been resolved and SMS delivery from network subscribers in France to a subset of Twilio Short Codes is operating normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Twilio profile · Recent Twilio incidents · Markdown · JSON