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Trello: Degraded experience for some of Trello's users

Impact: majorStatus: resolvedStarted Resolved (1.4 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Trello.com had a major degradation affecting some users: Automation commands failed to run or could not be created, card changes did not save, and some file uploads failed. It started at 2023-11-16 22:37 UTC and was resolved at 2023-11-16 23:58 UTC, lasting 1 h 20 min. Engineers rolled out a fix and observed recovery.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Trello.com

Timeline of updates

  1. investigating

    We are currently investigating an issue affecting some of Trello's services. We have identified that some users may experience trouble with the following service: - Automations commands not running - Card changes not saving

  2. identified

    Our Engineers have identified the issue and are working on a fix. We have found the following services to be affected: - Inability to create new Automation commands - Card changes not saving - Some file uploads failing

  3. monitoring

    Our Engineers have rolled out a fix and have seen services recovering. We're now monitoring it.

  4. resolved

    This incident has been resolved. If you're still seeing issues, please reach out at https://trello.com/contact/

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Trello profile · Recent Trello incidents · Markdown · JSON