# Trello: Degraded experience for some of Trello's users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-11-16 22:37 UTC · Resolved: 2023-11-16 23:58 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: Trello.com
- [Vendor status page: https://stspg.io/8672ff9fwl1d](https://stspg.io/8672ff9fwl1d)
- [Company: Trello](https://rewindex.com/company/trello.md)

## Summary

Trello.com had a major degradation affecting some users: Automation commands failed to run or could not be created, card changes did not save, and some file uploads failed. It started at 2023-11-16 22:37 UTC and was resolved at 2023-11-16 23:58 UTC, lasting 1 h 20 min. Engineers rolled out a fix and observed recovery. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-11-16 22:37 UTC: We are currently investigating an issue affecting some of Trello's services. We have identified that some users may experience trouble with the following service: - Automations commands not running - Card changes not saving
- **identified** 2023-11-16 22:52 UTC: Our Engineers have identified the issue and are working on a fix. We have found the following services to be affected: - Inability to create new Automation commands - Card changes not saving - Some file uploads failing
- **monitoring** 2023-11-16 23:32 UTC: Our Engineers have rolled out a fix and have seen services recovering. We're now monitoring it.
- **resolved** 2023-11-16 23:58 UTC: This incident has been resolved. If you're still seeing issues, please reach out at https://trello.com/contact/

## Rewindex changes for this incident

- 2023-11-16 22:37 UTC: [Major incident: Degraded experience for some of Trello's users](https://rewindex.com/change/ib5c76d7b4130f4.md)


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Canonical: https://rewindex.com/company/trello/incidents/f5c69wmg9npq · Markdown: https://rewindex.com/company/trello/incidents/f5c69wmg9npq.md · JSON: https://rewindex.com/api/v1/companies/trello/incidents/f5c69wmg9npq · Generated 2026-10-18T11:34:14.507Z