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Trello: Trello Slow or down for users

Impact: majorStatus: resolvedStarted Resolved (0 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Trello reported a major incident involving intermittently dropping websocket connections, disrupting users’ active sessions. It started and was marked resolved at 2026-02-21 15:32 UTC, with a recorded duration of 0 min; the updates did not state a cause or completed fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Atlassian Support TicketingTrello.comAtlassian Support - Support PortalAtlassian Support Knowledge BaseAPI

Timeline of updates

  1. investigating

    Impact Trello users are experiencing issues with websocket connections, leading to difficulties in maintaining active sessions. Affected users may notice disruptions in service as connections are intermittently dropping. Current Status Efforts are underway to restore normal service. Teams are actively engaged in identifying the best path to full resolution. Next Steps The incident team is focusing on pinpointing the root cause and implementing necessary fixes. The next communication will be shared in 30 minutes.

  2. resolved

    Impact Trello users are experiencing issues with websocket connections, leading to difficulties in maintaining active sessions. Affected users may notice disruptions in service as connections are intermittently dropping. Current Status Efforts are underway to restore normal service. Teams are actively engaged in identifying the best path to full resolution. Next Steps The incident team is focusing on pinpointing the root cause and implementing necessary fixes. The next communication will be shared in 30 minutes.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Trello profile · Recent Trello incidents · Markdown · JSON