Teleport: Teleport Cloud Slack Access Integration Issues
Affected components: Cloud Service
Timeline of updates
- investigating
We are currently investigating issues with the Slack Access integration for Teleport Cloud.
- identified
We are experiencing ongoing connectivity issues with Slack that have de-authenticated some users of our Slack hosted plugin. To address this temporarily and reconnect Slack, you can delete the integration, wait one hour, and re-create it: 1. Navigate to https://[your-cluster]/web/integrations 2. Locate the Slack integration and click "Options" then "Delete" 3. Wait one hour 4. Click "Enroll New Integration" and follow the prompts Note that you may need to repeat these steps if your Slack integration becomes disconnected again. We are working on a permanent fix.
- identified
We have identified the root cause of the issue. A fix will roll out next week as part of scheduled cluster upgrades. Apologies for the disruption.
- resolved
A fix has been rolled out to Teleport Cloud customers. Customers will need to perform the following actions to fix their Slack integration. Delete the Slack integration from your Teleport Cloud Cluster: 1. Navigate to https://[your-cluster]/web/integrations 2. Locate the Slack integration and click "Options" then "Delete" Have one of your Slack admins uninstall the Teleport Cloud app: 1. Navigate to your Slack 2. Go to "Admin" in the sidebar 3. Click "Apps & workflows" 4. Search for "Teleport Cloud" 5. Click "App Details" 6. Go to "Configuration" 7. Under "Remove App", click "Remove App" Setup the Slack Integration again in your Teleport Cloud cluster: 1. Navigate to https://[your-cluster]/web/integrations 2. Click "Enroll New Integration" 3. Follow the prompts for configuring the Slack integration
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).