Companies / Substack / incidents

Substack: Increased latency and errors

Impact: majorStatus: resolvedStarted Resolved (53 min)5 updatesSource: stspg.io (opens in new tab)
Summary

Substack reported a major incident causing increased latency and errors across its websites and applications, including custom domains, publications and writer dashboards. It started at 2025-01-21 23:44 UTC and was resolved at 2025-01-22 00:36 UTC, lasting 52 min; no specific cause or fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Writer dashboardsSubstack publicationsSubstack.comCustom domains

Timeline of updates

  1. investigating

    We are investigating reports of increased latency and errors for Substack.com, publication websites, and the Substack app.

  2. investigating

    We are continuing to investigate reports of increased latency and errors for all Substack websites and applications.

  3. identified

    We have identified the issue and are beginning to see recovery across all Substack websites and applications.

  4. monitoring

    Substack websites and applications are fully operational and our team is monitoring.

  5. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Substack profile · Recent Substack incidents · Markdown · JSON